Shipping and Delivery

At Bella Mensa Hair, we are committed to delivering premium products and service excellence. Please review our shipping and delivery terms below.

All orders are processed within 1-3 business days from the order date.
During sales, promotions, or peak seasons, processing may take up to 14 business days.
Orders will be shipped only after payment has been confirmed and cleared.

We ship all UK orders via FedEx with receipt confirmation and insurance.
Once processed, delivery typically takes 2-3 business days.
Overnight delivery to P.O. Boxes may take up to 2 business days.
Overnight shipments departing on a Friday will be delivered on the following Monday (not Saturday).
Tracking information will be sent to your email once your order has shipped. Please allow up to 24 hours for tracking updates.

International orders are shipped via FedEx and usually arrive within 10 business days, depending on destination and customs.
Shipping fees do not include customs duties, tariffs, or taxes imposed by your country.
Customers are responsible for all applicable import fees.
Bella Mensa Hair reserves the right to change the delivery method to a comparable service if necessary.
Shipping charges may differ from carrier rates and must be paid in full at checkout.

Address Accuracy: Please ensure your shipping address is correct and complete at checkout.
Bella Mensa Hair is not responsible for delays or losses due to incorrect addresses provided by the customer.
Signature Requirement: Some shipments may require a signature upon delivery for security purposes.
Lost, Stolen, or Damaged Packages: Once your order has been shipped, Bella Mensa Hair is not liable for lost, stolen, or damaged packages.
If your tracking shows "delivered" but you have not received your package, please contact the carrier directly.
Shipping Delays: In rare cases, delays may occur due to carrier issues or unforeseen events (e.g., weather conditions).
Bella Mensa Hair is not responsible for such delays, and refunds or chargebacks will not be honored for delivery delays outside our control.
Non-Refundable Shipping Fees: All shipping fees including expedited and international charges are non-refundable.

Orders cannot be modified or canceled once placed.
Please double check your order details before submitting your purchase.

For any questions about your order or shipping details, please contact us at:
bellamensahair@gmail.com